1. Refund Eligibility

At ExpressLink, we aim to provide top-quality delivery services. If you're not completely satisfied with your order, please review our refund policy to understand when you may be eligible for a refund.

2. Eligible Refund Scenarios

We offer refunds in the following scenarios:

Order Cancellation: If you cancel your order before it is dispatched for delivery, you may be eligible for a full refund.

Delivery Issues: In cases where your order is delayed beyond the estimated delivery time, arrives damaged, or is incorrect, you may be eligible for a refund.

Quality Concerns: If the delivered products or services do not meet our quality standards, you may be eligible for a refund.

3. Refund Process

To request a refund, please contact our customer support team at [contact email or phone number] within [number of days] days from the date of delivery. Provide details about the issue, your order number, and any relevant evidence, such as photos.

4. Refund Approval

Our team will review your refund request. We may ask for additional information to assess the situation. Once approved, your refund will be processed within [number of days] days.

5. Non-Refundable Items

Some items, such as digital gift cards or certain perishable goods, are non-refundable. We'll provide specific details on non-refundable items during the checkout process.

6. Payment Methods

Refunds will be processed through the original payment method used for the order. It may take a few days for the refunded amount to appear in your account, depending on your financial institution.

7. Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team at info@expreesslink.com.

By using ExpressLink, you acknowledge and agree to this refund policy. Please review it carefully and check for updates periodically.